At Chimney, we’re focused on making complex financial and homeownership insights easy to understand. That same philosophy guides how we build tools for our partners. That's why we’re excited to announce the launch of our new Chimney Knowledge Base - a centralized, intuitive home for all product, troubleshooting, and operational resources.
Whether you’re a long-time partner or a new client, our Knowledge Base is designed to help you get the right answer, fast.
As Chimney continues to grow, so does the need for a knowledge hub that’s easy to navigate, always up to date, and rich with actionable guidance. Our previous documentation served us well, but it was time for a platform that reflects the scale of Chimney today.
We built the new Knowledge Base to achieve three big goals:
Partners can now quickly find what they need without submitting a ticket or waiting for a response. From onboarding steps to product best practices, everything is straightforward and searchable.
Our internal teams can now update articles faster, collaborate more effectively, and ensure information stays accurate as our products evolve.
Clearer organization. Cleaner design. More visuals. More guides. More “aha” moments.
Here’s a look at what you’ll find in the new Knowledge Base - organized to help you get where you need to go.
Everything you need to understand and use our digital banking features and property intelligence tools.
You’ll find:
Deep dives into all things calculators, from onboarding to advanced configuration.
Explore:
Quick answers to the essentials, including:
The redesigned interface makes it easier to browse by product area, search by keyword, or follow intuitive category paths. Articles are now shorter, clearer, and rich with visuals so you can find answers in seconds.
Documentation isn’t static. Our teams can now collaborate seamlessly, ensuring the Knowledge Base always reflects the latest improvements and innovations.
We’re thrilled to share this new resource with our clients. The Knowledge Base will continue to grow - and your feedback will help shape what comes next.
👉 Start exploring now: Chimney Knowledge Base
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